Case Study: WebWay achieves reliable security service excellence with Cisco Jasper

Securitas Direct - Customer Case Study

The customer, Securitas Direct, is a provider of alarm signaling and remote monitoring security solutions. Their challenge was to transform their product-based business model into a service-oriented one, which required reliable connectivity and deep visibility into device performance to support their critical security systems. They partnered with the vendor Cisco Jasper and its Control Center platform to address this.

Cisco Jasper provided its IoT connectivity management platform, Control Center, which gave Securitas Direct the automation, real-time visibility, and remote diagnostics needed to manage their devices as a service. This solution enabled them to offer bundled connectivity and support, leading to a 75% reduction in onsite support visits for a major UK supermarket chain and annual savings of £2.4 million. The partnership provided the reliable data and control necessary to innovate their security offerings and increase customer lifetime value.

Securitas Direct

David Martinez Alvarez

Machine-to-Machine Platform Manager