Case Study: ABB achieves real-time reliability and reduced downtime with Cisco Jasper

ABB - Customer Case Study

ABB, a global leader in industrial robots with more than 250,000 installations across automotive, electronics, pharmaceuticals and other sectors, needed a better way to scale service and support. The company was often reactive—relying on customer calls and on-site technician dispatches—and struggled to diagnose device-level issues quickly while avoiding costly downtime and unexpected data overages.

By adopting the Cisco Jasper Control Center, ABB gained real-time, device-level monitoring, predictive KPIs and automated responses (remote diagnostics, rate-plan changes, device activation/deactivation). This let a small operations team manage thousands of robots, reduce on-site visits, prevent over-consumption charges and improve reliability and productivity for customers.

ABB

Bertil Thorvaldsson

Product Manager