Case Study: City of El Paso delivers real-time crisis assistance with Cisco HyperFlex

City of El Paso delivers 24/7 real-time crisis support with Cisco HyperFlex

The City of El Paso, Texas, faced the challenge of providing at-risk residents with access to essential services while needing to affordably add new infrastructure that integrated with its existing network. To confront this, the city partnered with vendor Cisco HyperFlex and implemented solutions including Webex Meetings, Webex Calling, and Cisco Catalyst 9300 Series Switches to create a one-stop digital experience for real-time crisis assistance.

Cisco's solution enabled the launch of the El Paso Helps online portal, which provides 24/7 real-time access to services via a modernized phone system and a unified calling platform. This resulted in residents getting continuous live support for essential services like shelter, food, and mental health counseling. The measurable impact includes the portal's prior pilot program having served 5000 unique individuals, streamlining access to services and creating a model for other communities to replicate.

City of El Paso, Texas