Case Study: a large national company achieves more equitable virtual care outcomes with CirrusMD

Why Virtual Care is the Great Equalizer in Treating Diverse Populations

CirrusMD worked with a large national company to evaluate whether its virtual care offering could deliver equitable access and outcomes across racial groups. The customer wanted to understand whether Black and White employees received similar quality of care and satisfaction from CirrusMD’s physician-led, on-demand virtual care service.

CirrusMD’s chat-based virtual care platform was used in a 7-month study of 1,600 Black and 6,500 White patients. The results showed similar medical and behavioral needs, comparable satisfaction, and equivalent outcomes for both groups, while also revealing that 19% of Black patients said they would have gone to an emergency department without virtual care versus 8% of White patients, highlighting CirrusMD’s impact in improving access and helping reduce costly care diversion.