Case Study: a U.S. telehealth provider achieves rapid scalable virtual care access with CirrusMD

US Telehealth Provider - Customer Case Study

The customer, a US telehealth provider, faced the challenge of providing employees with immediate, effective, and scalable virtual care during the COVID-19 pandemic, as traditional telehealth platforms were overwhelmed by unprecedented volume, leading to multi-hour wait times and an inability to provide continuous, follow-up care.

The vendor, CirrusMD, provided its text-first telehealth service, which enabled physicians to consult multiple patients simultaneously. The solution delivered unparalleled results, including a 140% sustained growth in encounter volumes while maintaining a connection time of under 60 seconds and a 95% patient satisfaction rate, effectively meeting the surge in demand.