Case Study: Texas Health Aetna controls costs and boosts member satisfaction with CirrusMD

How the CirrusMD Signature Solution helped Texas Health Aetna control costs, “wow” members, and improve quality of care

Texas Health Aetna, a health plan in the competitive Dallas-Ft. Worth market, sought a virtual care solution to control narrow network costs while improving member access to quality care and satisfaction. Their challenge was to differentiate their brand and enhance member engagement without sacrificing the quality of care. They partnered with vendor CirrusMD to address these goals.

CirrusMD implemented its text-first app solution, Anytime MD, which connected members with doctors in seconds. This solution achieved a 20.3% annual utilization rate and a 93% member satisfaction score. The partnership with CirrusMD delivered substantial cost savings, reporting approximately $398 saved per encounter and $667k in savings in a single month, while also diverting 48% of cases from more expensive ED and Urgent Care visits.

Texas Health Aetna