Case Study: Fortune 100 Company improves behavioral health access and utilization with CirrusMD

How a leader in employee benefits design set specific goals to improve their benefits in 2024 by addressing access, affordability, quality, and utilization

Fortune 100 Company, a nationally dispersed employer that had been using CirrusMD for more than four years, wanted to improve access, affordability, quality, and appropriate utilization of behavioral health benefits. The challenge was to give employees faster, easier access to care while better connecting them to the right benefits and resources at the point of need.

CirrusMD implemented its Physician-first Care & Guidance pilot, a chat-first virtual primary care model with immediate physician access and automated benefit navigation. The results were strong: 100% of behavioral health encounters were met by a doctor in 60 seconds or less, care was delivered at $0 cost to employees, 40% of patients needing additional support were referred to employer-sponsored behavioral health resources, and health coaches followed up with every referred patient.