Case Study: Age UK transforms services for older people with Cirrico and Salesforce

Age UK streamlines 1,800 monthly calls with Cirrico

Age UK, a charity supporting older people across the UK, faced the challenge of connecting its 120+ local brand partners on a single platform to share data and report on service uptake. They partnered with technology vendor Cirrico to fully harness the power of Salesforce to streamline these operations and improve client engagement.

Cirrico implemented Salesforce to create a highly personalized, person-centered system for Age UK. This solution provided team members with immediate access to up-to-date client information, allowing for tailored support. The measurable impact included one of the busiest branches handling approximately 1,800 calls a month with greater efficiency, empowering the organization to deliver more impactful services nationwide.

Age UK