Case Study: University of Trier achieves automated, simplified Service Manager management with Cireson

University of Trier Uses Cireson to Automate and Simplify Management of Service Manager

The University of Trier, a public university in Germany supporting nearly 20,000 students and faculty across two campuses, needed to replace an aging ticketing system (CONSOL CM) with a more automated, user‑friendly solution that would also support Linux-based applications and non-technical student users. After adopting Microsoft System Center Service Manager, analysts found the portal hard to customize and use, creating a need for a layer that simplified everyday workflows.

The IT team deployed Cireson on top of Microsoft System Center Service Manager, using apps like My Active Work Items to present each analyst’s tasks in a single view, enable automatic task assignment, and provide robust rights management while preserving Linux compatibility. Deployed in days, Cireson reduced manual coding, sped problem resolution, and freed analysts to focus on resolving IT issues—Simon Eiden, Service Manager Administrator, said “Cireson was the only product that was good for our environment.”

University of Trier

Simon Eiden

Service Manager Administrator