Case Study: SanMar achieves consolidated single-database support and faster ticket resolution with Cireson's Self-Service Portal

Sanmar Uses the Cireson Portal to Support Employees and Customers

SanMar, a U.S.-based apparel and accessories supplier founded in 1971, supports about 2,500 users across nine locations and manages 1,900 devices with a 130-person IT staff. The team needed an on-premises, budget-friendly help desk solution that users would find comfortable and that would be easier to manage than their previous tools.

SanMar implemented Microsoft System Center Service Manager with the Cireson Self-Service Portal, consolidating multiple ticketing databases into a single system to streamline workflows and speed request resolution. The portal added hardware and software request functionality, stronger reporting and dashboards, a three-month deployment, and responsive Cireson support—resulting in improved IT productivity and more timely customer support.

SanMar

Al Kimbell

SanMar