Case Study: Jamaica National Building Society achieves increased productivity and mobility with Cireson

Jamaica National Building Society - Customer Case Study

Jamaica National Building Society (JNBS), a global financial services provider supporting 1,500+ users across 50+ locations with a 40-person IT team, faced limitations with its help-desk tools. HP Service Manager was costly and inflexible, and although System Center Service Manager provided free unlimited seats, it lacked the usability, integration, and self-service capabilities JNBS needed—resulting in lost tickets and reduced IT productivity.

JNBS implemented the Cireson Platform (including My Active Work Items, the Portal, Outlook Console and the Self‑Service Portal) natively on top of Service Manager, enabling staff to manage requests from any device, streamline workflows, and prevent lost tickets. The outcome was faster incident resolution, increased IT productivity and mobility, and tangible time and cost savings.

Jamaica National Building Society

Jason Martin

Support Specialist