Case Study: Harwoods Group transforms IT support into a branded employee experience with Cireson Tikit

Harwoods Group modernizes IT support in 14-day Tikit trial with Cireson

Harwoods Group, a UK-based automotive retailer, faced a challenge with an overly complex and costly IT ticketing system that was difficult to maintain in-house. They needed a modern, user-friendly solution that fit their Microsoft environment and could reflect their unique brand values. They turned to vendor Cireson and implemented their Tikit service desk platform.

The Cireson solution deeply integrated with Microsoft Teams, simplifying ticket creation and management. Harwoods Group creatively branded their portal around "Sir Helps A Lot," a knight character, making IT support engaging and recognizable. This approach increased user engagement, strengthened internal culture, and won the 2025 Cireson ITSM Award for Best Custom Branding, transforming their IT service into a trusted and memorable experience.

Harwoods Group