Case Study: Harris Federation achieves centralized IT support for 36 UK schools with Cireson

Harris Federation Centralizes IT Support for 36 UK Schools with Service Manager and Cireson

Harris Federation, a non‑profit that runs 36 primary and secondary academies around London and supports roughly 20,000 students and staff, struggled with a fragmented IT support model—each school used different tools (Spiceworks, spreadsheets, email, notice boards), leaving the central IT team with little visibility into incidents, trends or asset data across 12,000 devices. This decentralized approach caused slow, inconsistent support and made it hard to plan staffing or improvements.

By deploying System Center Service Manager alongside Cireson’s Business Management Solution—notably the Analyst Portal, Asset Management and Asset Import—Harris centralized helpdesk operations and automated asset imports and updates. The result was unified asset tracking, faster ticket resolution, clearer accountability, reduced manual auditing and lower costs, giving the IT team the visibility and automation needed to monitor, measure and improve support across all schools.

Harris Federation

Lance Ball

Head of Service Delivery