Case Study: GrECo JLT Group achieves centralized asset management and company-wide self-service across 55 locations with Cireson

GrECo Uses Cireson Solutions to Support Users in 55 Locations

GrECo JLT Group, founded in 1925, is an insurance broker serving diverse industries across Europe and Asia. Its 15 IT professionals support about 825 users and 1,500 devices in roughly 55 locations. Before deploying System Center Service Manager and looking for add-ons, users relied on calls and emails for support, creating an ineffective, unaccountable help process and a need for better asset management and more frequent product updates.

GrECo adopted Cireson’s Business Management Solution—using the Self-Service Portal with an integrated knowledge base and Cireson Asset Management—to centralize asset tracking (from cars to software licenses) and let users resolve common issues themselves. The portal improved communication, security (lost/stolen device reporting), and ease of training, while frequent Cireson updates kept apps running smoothly with minimal IT overhead, resulting in greater efficiency, time and cost savings, and strong user adoption.

GrECo JLT Group

Peter Jarisch

IT Specialist and Support Lead