Case Study: Copenhagen Business School achieves faster incident resolution and higher IT productivity with Cireson's Business Management Solution

Copenhagen Business School Deploys the Business Management Solution for Unmatched Effi ciency & Automation

Copenhagen Business School (CBS), a major Danish university serving 20,000 students and supporting about 2,000 employees, faced growing IT complexity as its legacy CA Unicenter workflow tools could no longer handle multiple databases or automatically prioritize incoming service requests. Although CBS moved its back end to Microsoft System Center Service Manager, the out-of-the-box front end was not intuitive for staff, slowing support and limiting visibility into daily work items.

CBS deployed Cireson’s Business Management Solution — notably My Active Work Items, the Cireson Portal, and the Outlook Console — to provide an easy-to-use front end, automate backend processes, and enable access from any device. The result was faster incident prioritization and resolution, better workflow visibility and mobility, secure email-to-incident handling, and rapid adoption from day one; CBS reports noticeably higher productivity and strong user satisfaction.

Copenhagen Business School

Victoria Vorting

Head of IT Support