Case Study: EACS achieves increased productivity in the cloud and faster incident resolution with Cireson solutions

Cireson Streams Increase Productivity in the Cloud for EACS

EACS, a UK IT solutions and managed services firm founded in 1994 with about 102 staff, was running an older Microsoft Dynamics CRM for its Service Desk supporting internal users and 150+ customers. The CRM’s limitations were slowing efficiency, reporting and customer experience, so EACS sought a flexible, easily customizable hosted solution that could handle multi-tenancy and strict data confidentiality requirements.

EACS chose System Center Service Manager augmented with Cireson apps and deployed the solution on Azure, with Cireson providing technical support for the multi-tenant cloud setup. The result was immediate performance improvements, simpler customization, automated workflows that sped incident resolution and reduced human error, and a cost-competitive, scalable cloud model that saved time and money.

EACS

John Bell

Service Manager