Case Study: The Wonderful Company achieves 5X faster task completion with Cireson's Business Management Solution

Cireson Solutions Empower The Wonderful Company’s IT Team to Complete Tasks 5X Faster

The Wonderful Company, a Los Angeles–based private holding behind brands like POM Wonderful and FIJI Water, outgrew its legacy Track‑It! help desk and found Microsoft System Center Service Manager too complex and limited for their mixed environment. The old tools were hard to configure (especially for Linux), lacked integrations, and left analysts spending extra time just to process routine requests.

By implementing the Cireson Platform — including Analyst Portal, Outlook Console, Preview Pane and View Builder — the IT team unified backend databases and gained a centralized, user‑friendly interface accessible from anywhere. Analysts can manage work from Outlook and view full item details with one click, resulting in a five‑fold increase in task completion speed, faster incident turnaround, and improved knowledge sharing across dispersed teams.

The Wonderful Company

Son Duong

System Engineer