Case Study: Addenda Capital achieves multilingual support and improved efficiency with Cireson

Cireson Platform Helps Addenda Capital Bridge the Gap Between Multilingual Systems and Increased Effi ciency

Addenda Capital is a Canadian investment management firm with a bilingual IT team supporting staff across four offices. Their legacy help desk and a new Service Manager deployment proved inadequate for running synchronized English and French interfaces—translations were incomplete or hard-coded, causing slow, manual workarounds and a need for a true multilingual service-management solution.

Addenda implemented the Cireson Platform, using multilingual apps like Notify Analyst, the Self-Service Portal, and My Active Work Items to provide a unified, intuitive interface and automated workflows. The result was synchronized bilingual screens, fewer manual tasks, faster incident handling, and a smaller IT team able to deliver more proactive, efficient user support.

Addenda Capital

Jean-Sébastien Huot

Team Leader, Infrastructure & Technical Support