Case Study: Loyola University Maryland achieves streamlined, cross-platform IT workflows with Cireson's Business Management Solution

Cireson Helps Loyola University Unlock True Potential of Microsoft System Center

Loyola University Maryland, a Jesuit university serving about 6,080 students, faced a challenge after replacing its end-of-life service desk with Microsoft System Center Service Manager. Although powerful and cost-effective, Service Manager was difficult for non-experts to navigate and poorly suited to Loyola’s mixed Windows (85%) and Mac (15%) environment, so the IT team needed an add-on to speed console operations, streamline workflows, and enable non‑Windows access.

Loyola implemented Cireson’s Business Management Solution — including the HTML5 Cireson Portal, My Active Work Items, Analyst Portal, Outlook Console and Auto Close — which enabled OSX and mobile access, Outlook-based workflows, automated ticket closure, and faster task handling. The quick, zero‑downtime deployment required minimal training, centralized data management, reduced clicks and manual work, and delivered measurable gains in efficiency and faster ticket resolution, with ongoing benefits as new Cireson tools are adopted.

Loyola University Maryland

Nicholas Velich

Client Services Engineer