Case Study: Arizona State University achieves faster, more efficient IT service delivery with Cireson Apps

Cireson Apps Speed Delivery and Services to Arizona State University Users

Arizona State University’s OKED Research Technology Support team — a 16-person IT group supporting about 1,300 faculty and students and 1,200 devices (including remote users) — needed a user-friendly help desk after moving from PeopleSoft to Microsoft System Center Service Manager. Service Manager proved slow and difficult for both IT and non-IT analysts, prompting the team to consider costly custom development to meet their usability and accessibility needs.

By deploying Cireson’s Analyst Portal, Outlook Console and Remote Manage apps, the team gained faster, more reliable access to Service Manager resources, reduced errors, and gave non-IT analysts an intuitive interface for resolving incidents. The apps eliminated the need for a custom solution, were easy to deploy in-house with minimal training, and resulted in quicker service delivery and simpler device and software management.

Arizona State University

Austin WongCarter

Systems Analyst