Case Study: Woodforest National Bank achieves faster, more usable SCSM and mobile access with Cireson apps

Cireson Apps Improve Usability of SCSM for Woodforest National Bank

Woodforest National Bank, a Texas-based bank supporting about 5,000 users across 760 locations with a 100–150 person IT team, needed a more usable, faster help-desk solution after replacing FrontRange ITSM with System Center Service Manager (SCSM). The bank found SCSM slow and lacking usability and sought a faster, cross-platform solution with mobile access, automation, and easy customization to improve ticket processing and technician efficiency.

The IT team deployed Cireson apps in early 2016 and quickly saw improvements: the apps preserved SCSM’s familiar look and feel, accelerated ticket handling, and provided full functionality on desktops and mobile devices. Deployment was straightforward, adoption was rapid (Analyst Portal and Auto Close became favorites), and the tools reduced help-desk strain and improved service delivery with no major complaints.

Woodforest National Bank

Evan Sandler

Server Administrator