Case Study: Asta Managing Agency achieves faster ticket resolution and self-service client reporting with Cireson

Cireson Apps Help Asta Managing Agency Deliver Effective Services to Users and Clients

Asta Managing Agency Ltd., a Lloyd’s managing agent that runs eight syndicates with £1 billion capacity, supports about 400 users across five locations and employs 16 help-desk professionals. After unsatisfactory experiences with EMC’s infraEnterprise and the Conduit cloud solution, Asta moved to Microsoft System Center Service Manager (SCSM) but found it complex, time-consuming to configure, and reliant on external consultants for useful functionality.

Asta deployed Cireson apps — starting with Notify Analyst and adding the Analyst Portal and Outlook Console (with Asset Management underway) — which made SCSM practical and easy to self-deploy. The Outlook Console speeds ticket resolution by working inside Outlook, the Analyst Portal gives syndicate teams secure, on-demand access to their reports, and overall the apps cut manual reporting, saved time, and substantially improved IT efficiency and user satisfaction.

Asta Managing Agency

Pierre Smit

IT Service Manager