Case Study: Calcasieu Parish Police Jury achieves revitalized IT operations and increased analyst productivity with Cireson solutions

Calcasieu Parish Police Jury Engages Cireson’s Services & Apps to Revitalize IT Department

Calcasieu Parish Police Jury (CPPJ) is a local government agency in southwest Louisiana that supports 600 users and 450 desktops with a 10-person IT team in a mostly Windows environment. After adopting Microsoft System Center Service Manager, CPPJ struggled to customize workflows, manage daily service requests, gain visibility into department work, and understand IT cost allocation, so they engaged Cireson for experienced guidance and improvements.

Cireson consultants re-engineered and customized Service Manager and deployed apps including My Active Work Items, Notify Analyst, Affected User and Group Assign to streamline tasks, reduce clicks, and simplify notifications. As a result, analyst productivity increased, the team can track and measure department and individual work, testing-to-production timelines shortened, and CPPJ now has better planning capabilities and improved customer service.

Calcasieu Parish Police Jury

Charles Burton

IT Director