Case Study: Arkansas Electric Cooperative Corporation achieves improved IT productivity and full visibility with Cireson's Business Management Solution

Arkansas Electric Cooperative Corporation Deploys Cireson to Enhance Usability of Service Manager

Arkansas Electric Cooperative Corporation (AECC), a wholesale power provider serving more than 500,000 customers across Arkansas, struggled with an inefficient, manual help-desk process where users phoned or emailed requests. After a year using Microsoft System Center Service Manager without add-ons, the IT team needed a more user‑friendly interface and better visibility into incidents to reduce long wait times and streamline daily support tasks.

AECC deployed Cireson’s Business Management Solution—including the Cireson Portal, Self‑Service Portal, and Outlook Console—implemented in‑house with vendor support. The platform delivered 360° visibility, effortless automation, and anywhere access, letting end users self‑serve common issues and IT staff manage incidents faster; results included time and cost savings, improved productivity, fewer errors, faster service delivery, and reduced downtime.

Arkansas Electric Cooperative Corporation

Philip Huff

Director of IT Security & Compliance