Case Study: a leading transportation provider reduces operating costs with Circulus

Substantial Reduction in Operating Costs Through Process Outsourcing

The customer, a leading transportation provider and the largest intercity bus company in North America, faced high operating costs and inefficiencies from managing complex, labor-intensive back-office operations in-house. These challenges included rising labor expenses, high staff turnover, and the time consumed by hiring and daily team management. They partnered with vendor Circulus to outsource these business processes.

Circulus implemented a tailored business process outsourcing solution, which involved a detailed analysis and documentation of processes, shifting appropriate functions offshore for cost savings, and rebadging key on-site personnel. The vendor established a structured governance model with daily reporting for visibility and control. This solution resulted in a substantial 40% reduction in operating costs for the client while maintaining quality and increasing operational efficiency.