Case Study: Althoff Hotels cuts expense processing time from 120 minutes to under 5 with Circula

Althoff Hotels cuts expense processing from 2 hours to under 5 minutes with Circula

Althoff Hotels, a hospitality group with approximately 1,300 employees, faced a highly manual and time-consuming travel expense process. Using Excel to manage submissions and receipts, processing a single expense report could take their accounting department up to two hours. This cumbersome system lacked scalability for their international structure and provided no central overview of expenses across their locations in Germany and Switzerland.

By implementing Circula's travel expense and corporate credit card solution, Althoff Hotels digitized and automated its entire process. The results were transformative: processing time per report dropped from up to two hours to under five minutes. Since going live, nearly 15,000 receipts and €1.86 million in travel expense volume have been processed through Circula, which also achieved a 76 NPS for user satisfaction and successfully scaled to accommodate country-specific rules for Switzerland.

Althoff Hotels