Case Study: Federal Staffing achieves successful national program redesign with Circuit Media

Federal Staffing implements nationwide program changes with Circuit Media over a multi-year contract

Federal Staffing, a federal agency, faced the challenge of redesigning and implementing a national program but was unsure of the necessary steps for success. They enlisted the vendor Circuit Media to guide them through the process using change management and design thinking techniques.

Circuit Media researched, prototyped, tested, and iterated on new program ideas, remaining flexible and innovative throughout the multi-year contract. As a result, system-wide improvements were implemented, leading to increased employee and customer engagement. The agency also developed new nationwide guidelines based on Circuit Media's recommendations, and the vendor was praised for its effective leadership and project management.