Case Study: Utility Rentals improves call handling and CRM workflow with CircleLoop

Overcoming the limitations of a traditional phone system

Utility Rentals, a leasing company focused on the education sector, faced limitations with its traditional phone system. The outdated handsets lacked modern features, made contact dialing a long-winded process, and tied the company into an expensive, long-term contract. This prompted their search for a new solution, leading them to the vendor CircleLoop.

CircleLoop implemented its internet-based phone service, which integrated seamlessly with the company's existing Pipedrive CRM. The solution provided essential features like click-to-dial, call recording, and analytics, which eliminated misdials and saved time. For Utility Rentals, the results included vastly improved productivity, easier team management through call monitoring, and a simpler, more flexible contract without hidden fees. CircleLoop also enabled effective remote training by allowing managers to instantly playback and review calls with their team.

Utility Rentals