Case Study: Isolation Help Bexley reaches vulnerable residents with CircleLoop

How CircleLoop helped Isolation Help Bexley (IHB) reach the most vulnerable

Isolation Help Bexley (IHB), a volunteer-run not-for-profit organization, was formed to support the vulnerable during the COVID-19 pandemic. Their challenge was to find an easy-to-use and cost-effective phone system to handle high call volumes for their 800+ volunteers. With no starting budget, they needed a solution with no contracts, setup fees, or expensive hardware, leading them to the vendor CircleLoop.

CircleLoop provided its remote phone service, which was implemented with no setup fees or contracts. Key features included a single, shared helpline number that rang on multiple volunteer devices and an SMS function to support the hearing impaired. The solution was easy to set up and use, ensuring calls were answered and no one was left behind. As a result, IHB could operate its vital service efficiently. CircleLoop also supported them by providing three months of free service and an ongoing discount.

Isolation Help Bexley