Case Study: Zurich builds more inclusive leaders with Circl

Zurich builds more inclusive leaders with Circl as 100% report improvement

Zurich, a major insurance company, sought to enhance inclusion and coaching skills among its leaders as part of its diversity and inclusion initiatives. The challenge was to move beyond traditional training and provide leaders with hands-on experience to become more inclusive and effective coaches. Zurich partnered with the vendor Circl to address this need through its Leader as Coach programme.

Circl implemented a coaching development programme where 11 Zurich leaders were paired with young people from underrepresented backgrounds. Through biweekly theory sessions and weekly one-on-one coaching practice, participants developed skills in active listening, empathy, and goal-setting. The results were highly positive: 100% of leaders reported becoming more inclusive, 64% felt they stepped outside their comfort zone, and 88% of the young future leaders achieved a personal or professional goal. The programme also improved team efficiency and communication within Zurich.

Zurich