Case Study: Uber boosts leadership development and team performance with Circl

Improving Employee and Customer Experience

Uber used Circl to help its London Greenlight Hub team close the gap between strong individual performance and readiness for leadership roles. Although the team had high-potential employees, the fast-paced environment left little room for structured development or practice, and traditional training had not given them enough real-world coaching experience.

Circl delivered a coaching programme that combined expert-led learning with weekly 1-2-1 Zoom sessions between 12 Uber participants and young Future Leaders from underrepresented backgrounds. The result was stronger coaching and leadership skills, improved team communication and customer interactions, and higher engagement; 6 team members were promoted in the months after the programme, including 5 Circl participants, while London Greenlight Hub customer satisfaction also rose and eventually outperformed other UK locations.

Uber

Saleh Ahmad

Senior Operations Expert