Case Study: Bankinter achieves fully digitised audit confirmations with Circit

How Bankinter fully digitised their confirmations processes with Circit

Bankinter, the fifth-largest bank in Spain, faced significant challenges with its manual audit confirmation process, which was slow, inefficient, and costly due to its reliance on postal mail and email. To address this, the bank partnered with Circit and implemented its audit evidence platform to fully digitize and secure its operations.

By centralizing all audit requests onto Circit's intuitive platform, Bankinter streamlined its workflow, enabling encrypted communication and direct issue resolution. This solution delivered exceptional results, including a 100% digitization of the process and a reduction in average response times to 48 hours. The implementation saved over 50% of the time previously spent on confirmations and led to significant cost savings by eliminating paper, postage, and BPO fees. Circit also provided a more secure, ISO27001-certified system that met the bank's rigorous requirements.

Bankinter

Miguel Ángel López de León Domínguez

Bankinter