Case Study: AIB achieves faster, fully digital audit confirmations with Circit

AIB - Customer Case Study

AIB, a universal bank, faced challenges with an inefficient, paper-based audit confirmation process that relied heavily on post and email. Seeking to enhance their digital services, the bank partnered with Circit, an audit evidence platform, to modernize this workflow.

By implementing Circit's platform, AIB gained real-time visibility to manage requests and a direct communication channel with auditors. This solution enabled AIB to complete 97% of requests without needing additional input and shifted two-thirds of confirmation requests to digital platforms. The results include vastly improved operational efficiency, support for hybrid work, and a significant reduction in manual rework.

AIB

Cathal O’Keeffe

Senior Customer Operations Specialist