Case Study: Welsh Language Commissioner achieves bilingual HR automation and employee self-service with CIPHR

Welsh Language Commissioner - Customer Case Study

The Welsh Language Commissioner is an independent public body that promotes and facilitates the use of Welsh and ensures equal treatment for Welsh and English speakers. When the organisation outgrew an old HR database it needed a modern, bilingual HR system with self‑service, automated notifications, manager/employee access and ongoing consultancy support; after evaluating options the Commissioner chose CIPHR for its flexibility and bilingual capabilities.

CIPHR, enhanced with LinguaSkin, delivered a switchable Welsh/English front end, employee self‑service, automated communications and audit trails across four offices. Backed by CIPHR consultants, a Service Desk and a dedicated account manager, the solution reduced routine administration, improved manager/employee engagement and communications, and has generated interest from other Welsh organisations as the Commissioner plans to expand its use.

Welsh Language Commissioner

Linda Willetts

Senior HR Officer