Case Study: Walsall Housing Group achieves 24/7 mobile HR access and major admin time savings with CIPHR SaaS

Walsall Housing Group - Customer Case Study

whg, a leading West Midlands housing provider managing around 19,000 properties, needed to modernise HR by moving from an on‑premise system to a SaaS solution. Their priorities were secure cloud access from tablets and phones, automated notifications to reduce administrative work, and dedicated support and training so the HR team could adopt the system quickly.

CIPHR delivered a SaaS platform with mobile access, configurable notifications, implementation consultancy and ongoing service‑desk support. The change has cut admin time, sped up verifications and absence handling, reduced paper use, improved workflows and left HR and managers happier — with further efficiency gains expected as additional functionality is rolled out.

Walsall Housing Group

Dawn Pilbeam

Systems Analyst