Case Study: United Welsh streamlines HR, cuts admin time and boosts engagement with CIPHR

United Welsh - Customer Case Study

United Welsh, a registered social landlord managing over 5,000 properties across 11 local authorities in South Wales, needed an HR system that would let employees take responsibility for their own records, give managers control over absence monitoring, and replace several disparate HR tools to reduce administrative burden and improve real-time reporting.

They chose CIPHR SaaS, deploying branded CIPHRnet with employee self-service, absence, training and recruitment modules plus UK-based support and seamless upgrades. The change cut recruitment admin from 35+ to 18 hours per month (with further savings planned), improved data accuracy and reporting, freed HR to focus on people processes, and delivered a better experience for staff and candidates.

United Welsh

Katrina Williams

HR Systems and Support