Case Study: Toyota Financial Services achieves streamlined, paperless HR and faster absence management with CIPHR+

Toyota Financial Services - Customer Case Study

Toyota Financial Services, a global subsidiary of Toyota serving about 5.4 million customers across 30+ countries, needed to move away from spreadsheet‑centric HR processes and a Lotus Notes platform toward a scalable, cost‑effective SaaS solution. The HR team faced time‑consuming audits, paper waste, and the need to replicate absence-management workflows while demonstrating a clear business case to meet Toyota’s 2:1 benefit requirement for new investments.

They implemented CIPHR+ as a SaaS system (live Nov 2012) with CIPHR-managed data migration, Trusted Login, a Service Pack for ongoing support, and a creative engagement campaign (“Virtual Vera”) to drive user adoption. CIPHR+ centralized holiday and absence management, enabled Excel import/export for salary and review processes, added sickness/unpaid/compassionate leave, and cut administrative time and paper usage (around 200–220 absence forms handled more efficiently), delivering strong buy‑in, improved data integrity and measurable productivity gains.

Toyota Financial Services

Dena Bond

General Manager - HR & Training