Case Study: Lawn Tennis Association achieves significant administrative time and cost savings with CIPHR

Lawn Tennis Association - Customer Case Study

The Lawn Tennis Association (LTA), the governing body for tennis in Great Britain founded in 1888, oversees coaching and 22 courts with a mission to get more people playing more often. When HR Service Delivery Manager Alayna Dore reviewed existing processes she found fragmented trackers, under-used functionality and a time-consuming recruitment and payroll workflow (around 15–20 live vacancies at any time), creating administrative bottlenecks and limited reporting.

By rolling out CIPHR Net (Advantage Point), CIPHR iRecruit, Notifications, a CIPHR Service Pack and an upcoming Paylink to payroll, the LTA moved to self-service employee records, automated payslip/P60 access, streamlined holiday and recruitment workflows and improved reporting. The changes cut administrative effort (saving at least half an admin FTE per month and up to a day of work monthly once Paylink is live), improved candidate and manager experience, and delivered faster, more accurate HR information with ongoing CIPHR support and training.

Lawn Tennis Association

Alayna Dore

HR Service Delivery Manager