Case Study: Dudley Building Society achieves streamlined HR efficiency and compliance with CIPHR

Dudley Building Society - Customer Case Study

Dudley Building Society, a mutual lender and savings provider founded in 1895 with around 100 staff across six locations, was undergoing a major transformation and needed an HR system to replace manual processes. The HR team required a single, secure place to store employee data, support Senior Managers and Certification Regime (SMCR) requirements, enable manager and employee self-service, deliver management reporting and visualisations, integrate with payroll (RSM), and automate reminders for probations and reviews.

They chose CIPHR for its intuitive self-service, rapid implementation and strong support. CIPHR centralized all HR data, added custom fields for fitness-and-propriety declarations, integrated pay data with RSM, provided mobile access and automated notifications, and improved appraisal quality and MI. The result was significantly reduced HR admin, more accurate reporting, better manager conversations, positive user feedback and business continuity benefits.

Dudley Building Society

Megan Price

Head of HR and Governance