Case Study: Cornwall Hospice Care achieves streamlined volunteer DBS checks and simplified HR reporting with CIPHR

Cornwall Hospice Care - Customer Case Study

Cornwall Hospice Care is a Cornish charity providing 24/7 specialist care across multiple hospices and the community, supported by a small HR team of four, nearly 300 staff and up to 1,000 volunteers. The team struggled with an off-the-shelf HR product that offered poor reporting, relied on thousands of spreadsheets for board and gender-pay reports, and faced time-consuming manual tasks like tracking DBS checks, holiday calculations and onboarding paperwork.

They chose CIPHR HR after a peer recommendation and implemented it in phases with strong support from CIPHR trainers and consultants. The system has enabled self-service absence and document management, easier volunteer DBS tracking, centralized reporting and planned onboarding automation — reducing manual work, improving data accuracy and communications, and giving the hospice confidence to recommend CIPHR to other hospices.

Cornwall Hospice Care

Susan Mansfield

HR Administrator