Case Study: CityWest Homes achieves streamlined HR, accurate capital programme billing and payroll efficiency with CIPHR

CityWest Homes - Customer Case Study

CityWest Homes (CWH) is a housing services provider for Westminster Council, employing around 400 people and managing services for 22,000 homes, with a lettings agency and property development division. The organisation faced multiple challenges: scaling HR processes without expanding the team, accurately tracking and billing time on Capital Programme projects, consolidating disparate health & safety and training records, and replacing paper‑based, error‑prone payroll and rewards reporting.

CIPHR supplied a suite of solutions—HR Net self‑service, Timesheets, Paylink, Total Rewards Statements, notifications and centralised records—enabling CWH to automate admin, capture precise project time, streamline payroll input and provide live reward data. The outcome: HR handled growth without added headcount, more accurate recharges and better Council dialogue, faster payroll processing, improved training compliance and health & safety oversight, and clearer reporting with plans to extend mobile access.

CityWest Homes

Alex Dellot

HR Manager