Case Study: Chattertons Solicitors achieves streamlined HR and faster reporting with CIPHR

Chattertons Solicitors - Customer Case Study

Chattertons Solicitors is a full-service law firm with eight offices and 174 staff that was managing HR data manually across paper files and Excel/Word documents. This created a heavy administrative burden, poor data visibility, slow reporting (including for SRA requirements), and a need for a secure, mobile-ready, rapidly deployed HR system with self-service and ISO 27001-level security.

Chattertons implemented CIPHR as a SaaS solution with a fast, supported rollout, self-service for holiday/absence/personal updates, mobile access and configurable reporting. The result was much faster, more accurate workforce data, streamlined holiday and absence management, bespoke reports for the SRA, reduced HR admin so the team could focus on recruitment and retention projects, and strong user adoption backed by training and support.

Chattertons Solicitors

Emily Baker-Gaunt

Marketing Manager