Case Study: Cambridge Building Society achieves streamlined HR & payroll and faster reporting with CIPHR

Cambridge Building Society - Customer Case Study

The Cambridge Building Society is an independent mutual founded in 1850 with 192 employees across 13 locations. Its HR team was facing duplicated data entry between HR and payroll, time‑consuming paper payslips and manual staff updates, and an outdated system that hindered reporting and self‑service.

The Cambridge chose CIPHR with ESL and moved to a SaaS, integrated HR‑and‑payroll platform implemented in three months. The new system eliminated spreadsheets, enabled mobile self‑service and 24/7 access, dramatically sped up reporting, supported auto‑enrolment communications, and reduced admin and costs — delivering strong user adoption and positive feedback from staff and managers.

Cambridge Building Society

Victoria Rennie

HR Manager