Case Study: Knowledge360 helps an insurance company accelerate COVID-19 response with Cipher

How a Top Insurance Company was Able to Outpace their Competition and Better Support Customers During COVID-19

Knowledge360, a top insurance company, needed a faster way to give executives and stakeholders real-time information during the COVID-19 crisis. The company was already using Cipher’s Knowledge360 competitive intelligence platform, but rapidly changing market conditions made its existing information outdated almost as soon as it was collected.

Cipher worked with the customer to build a COVID-specific dashboard in Knowledge360 that automatically surfaced and alerted the team to key developments in the pandemic and industry responses. Within two days, the dashboard was live for executives and the pandemic team, enabling faster decision-making and analyst-added insights. As a result, the insurer became one of the fastest movers on COVID premium relief and was recognized by the Consumer Federation of America as one of the best relief providers.

Knowledge360

Jennifer Knauff

Director of Customer Success