Case Study: University of Pittsburgh Medical Center improves ROI efficiency with CIOX Health

University of Pittsburgh Medical Center Redesigning ROI in Physician Offices

University of Pittsburgh Medical Center (UPMC), a large health system with more than 500 physician offices and outpatient sites, faced major release-of-information (ROI) challenges as it moved from paper to electronic health records. With a decentralized process, breaches, rejected authorizations, slow turnaround times, and inconsistent customer service, UPMC needed a more standardized and secure way to manage medical record requests. To address these issues, UPMC turned to Ciox Health and its ROI service.

Ciox Health implemented a streamlined, technology-based ROI solution with on-site support, standardized authorization processes, breach risk assessments, and dedicated account management. The results included improved turnaround times, a complete audit trail, better accuracy and security, stronger compliance, and higher satisfaction for patients and staff. UPMC also processed nearly 17,000 ROI requests per month, while freeing internal teams to focus on more revenue-generating activities.

University of Pittsburgh Medical Center

AnnE Rice

Senior Director, HIM Physician Services Division