Case Study: Florida Hospital achieves revenue-generating ROI with Ciox Health

Florida Hospital - Customer Case Study

Florida Hospital, a 2,247-bed acute-care medical facility and one of the county’s largest not-for-profit health care providers, needed a better way to handle invoicing and collections for release of information (ROI) after moving to an EHR and considering bringing ROI in-house. The hospital wanted to manage the front-end of record requests internally, but was concerned about the complexity of the back-end billing, collections, and compliance requirements.

To solve this, Florida Hospital implemented the Ciox Health ROI Partner Model. Ciox Health managed fulfillment, secure delivery, invoicing, collections, and request tracking, while Florida Hospital focused on customer service and front-end processing. The result was a HIPAA-compliant, more efficient ROI process that handled over 8,000 requests per month, improved staff utilization and customer service, and enabled revenue sharing so the hospital could generate additional income from billable medical record requests.

Florida Hospital

Margaret Verity

Administrative Director of Health Information Management