Case Study: Rigby & Peller achieves payroll peace of mind with Cintra

Supporting Rigby & Peller’s small team with in-depth payroll knowledge

Rigby & Peller, a family-run retail business with 60 employees, faced challenges due to its small head office team's limited payroll expertise. With one person handling payroll alongside other duties, the team struggled with complex issues, staff turnover leading to overpayments, and manual data entry for adjustments. They turned to Cintra for its outsourced payroll services to fill these knowledge gaps and ensure accuracy.

Cintra provided a comprehensive outsourced payroll solution, processing their monthly payroll and offering expert guidance on complex matters. The services included real-time phone and email support, custom reporting, and the Employee Hub app for employees. This gave Rigby & Peller peace of mind, saved them valuable time on manual processes, ensured payroll accuracy, and boosted employee satisfaction with the new self-service app.

Rigby & Peller

Karen Pender

Office and Payroll Manager