Case Study: Patreon improves QA accuracy and reduces handle time with Cinder Media

Patreon improves QA accuracy and cuts handle time with Cinder Media

Patreon used Cinder Media's Quality Assurance (QA) suite to improve the accuracy and efficiency of its data labeling operations for content moderation. The challenge was to better assess their Business Process Outsourcing (BPO) teams, improve training, and confidently shift more review work to these vendors without sacrificing quality.

By implementing Cinder's integrated QA tools, Patreon was able to identify process and policy gaps. This solution enabled them to increase accuracy, cut handling time, and free up their internal team to focus on more complex cases. Cinder Media's platform provided the actionable insights needed to optimize their entire data operation, saving the company both time and money.

Patreon