Case Study: SignalPath achieves streamlined Pendo in-app video guidance and higher user engagement with Cincopa

SignalPath elevates Pendo in-app assistance with Cincopa

SignalPath, a healthcare technology partner supporting over 2,500 trials and 3,000 users, was hampered by an LMS that made short employee tutorials and customer-facing how-tos hard to access and navigate. Seeking in-app video guidance inside Pendo, SignalPath selected Cincopa (using Cincopa Video APIs, AI closed-captioning and Cincopa Analytics) to deliver embeddable, secure video content that met accessibility and usability requirements.

Cincopa implemented hosted, customizable video players that SignalPath embeds into Pendo guides via simple embed codes, added closed captions for Section 508 compliance, and provided detailed engagement metrics. The result: faster employee onboarding through dedicated landing pages, in-product pop-up tutorials for customers, steady near‑optimal First Time Views, a drop in Repeat Views and a significant increase in Average Time on Guide—plus richer analytics to track viewing behavior and plans to expand with Cincopa Channels, Video Courses and in‑video quizzes.

SignalPath

Marcus Southern

Learning Experience Design