Case Study: PestCo boosts reviews and streamlines reputation management with Cinch

PestCo boosts reviews 200.92% in one month with Cinch

PestCo, a leading pest control company, faced challenges in managing its online reputation across its many locations. Some team members were hesitant to proactively request customer reviews, and the manual process of individually responding to feedback was overwhelming for their marketing team, diverting resources from other crucial tasks. To address this, they turned to Cinch's online reputation management service.

Cinch provided an automated solution, streamlining review responses with rotating auto-messages and implementing results-driven SMS campaigns. This led to an immediate and measurable impact, with PestCo experiencing a 200.92% increase in reviews in the first month. The platform's dashboard functionality and automated notifications for negative reviews further empowered the company to efficiently manage its online presence and promptly address customer concerns, putting them on track to significantly surpass their previous year's review count.

PestCo